Privacy Policy
This Privacy Policy explains how Petal Palette handles personal data in connection with its website, consultations, and floral services for weddings and events. It applies to visitors, inquiry submitters, and customers who use our services in Pakistan and the surrounding service area.
Data We Collect
We may collect contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device and browser information. Where needed for floral planning, we may also process preferences about colors, event dates, venue details, and service selections.
How We Collect Data
We receive data when you submit an inquiry, request a design consultation, ask for a quote, confirm a booking, or communicate with us about an event. We may also obtain limited technical information automatically through the website and from service providers involved in payment, delivery, or site operation.
Cookie Types
Our website may use essential cookies to support core functions, functional cookies to remember settings, and limited analytics or performance cookies to understand site use. Cookies may be session-based or persistent, depending on their purpose and the settings of your browser.
Cookie Controls
You can usually control cookies through your browser settings and, where available, through on-site preference tools. Blocking certain cookies may reduce the functionality of forms, saved preferences, or other website features that support inquiries and consultations.
Your Rights
You may request access to the personal data we hold about you, ask for correction of inaccurate information, or object to certain processing where permitted by law. In some cases, you may also request deletion or restriction of use, subject to recordkeeping and contractual requirements.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant records and verify your identity. We may need additional details before responding, and we may decline a request where the law allows us to keep or use the information.
Data Retention
We retain personal data for the period necessary to manage inquiries, complete bookings, provide event services, maintain business records, and meet legal or tax obligations. When data is no longer needed, we delete it or anonymize it where practical.
Policy Changes
Any material update will take effect when posted on the website unless a different effective date is stated. We may also provide a separate notice where a change affects how personal data is handled in a significant way.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate floral design details, manage delivery and setup, process payments, maintain records, and handle service-related communication. We also use limited technical data to operate the website, improve reliability, and protect against misuse.
Service Providers
We may share personal data with payment processors, website hosting and technical support providers, delivery or setup partners, and other operational vendors that help us run the business. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
Legal Disclosure
We may share personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or misuse concerns. We may also disclose information where needed to support billing, accounting, or dispute resolution.